Privacy Policy

Reload respects your privacy and is committed to protecting the personal data of its users. This Privacy Policy describes how we collect, use, store, and protect your information when you access our website or make a purchase.

1. Information we collect

When you use our website, we may collect the following information:

🔹 Personal information

  • Full name

  • Email address

  • Delivery and billing address

  • Phone number

  • Information required for payment (processed by secure platforms)

🔹 Automatic information

  • IP address

  • Browser and device type

  • Pages accessed

  • Browsing data through cookies and similar technologies

2. How we use your information

The information collected is used for:

  • Process and deliver orders.

  • Send communications regarding purchases, deliveries, or support.

  • Improve the browsing experience on the website.

  • Comply with legal and regulatory obligations.

  • Preventing fraud and unauthorized activities.

We never use your data for purposes other than those described without your consent.

3. Information sharing

Your personal data is not sold or traded.

We can share information only when necessary with:

  • Payment platforms

  • Transportation and delivery services

  • Service providers that assist in the operation of the website.

These partners use the data exclusively for the execution of the contracted services and are subject to confidentiality obligations.

4. Cookies and similar technologies

We use cookies to:

  • To ensure the proper functioning of the website.

  • Improve the user experience.

  • Analyze access and performance metrics.

You can manage or disable cookies in your browser settings, but be aware that some website functionalities may be affected.

5. Information security

We have adopted appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Payment information is processed by secure platforms and is not stored directly on our servers .

6. Data subject rights (LGPD)

Under the terms of the General Data Protection Law (Law No. 13.709/2018) , you have the right to:

  • Confirm the existence of data processing.

  • Access your personal data

  • Request correction of incomplete or outdated data.

  • Request data deletion, when applicable.

  • Revoke consents granted.

To exercise your rights, please contact us through the channels listed below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, respecting legal and regulatory deadlines.

8. Changes to this Privacy Policy

This Privacy Policy may be updated at any time.
We recommend that you review this document periodically.

The changes will take effect from the date of publication on the website.

9. Contact

If you have any questions about this Privacy Policy or the processing of personal data, please contact us through the Contact page.