Terms of Service

By accessing this website and making a purchase, you agree to the terms and conditions described below. We recommend reading them carefully before using our services.

1. General Information

This website is operated by Reload .
Throughout the site, the terms “we”, “us” and “our” refer to Reload.

By visiting our website and/or purchasing something from us, you participate in our “Service” and agree to be bound by these Terms of Service, as well as any additional policies mentioned in this document.

2. Use of the website

By using this website, you declare that:

  • Are you of legal age to make online purchases, or

  • You are using this website under the supervision of a legal guardian.

It is prohibited to use our products or services for any illegal or unauthorized purpose.

3. Products and information

We strive to present product descriptions, images, and specifications as accurately as possible.
However, slight variations in color, texture, or finish may occur, especially since these are physical products.

We reserve the right to modify or discontinue products at any time without prior notice.

4. Prices and payments

All prices are subject to change without notice.
The prices displayed on the website do not include shipping costs, which will be calculated at checkout, unless otherwise indicated.

Payment must be made using the options available at checkout. The order will only be processed after payment confirmation.

5. Shipping and delivery

The shipping times indicated refer to the time required to dispatch the order after payment confirmation.
Delivery times may vary depending on the region and shipping method chosen.

We are not responsible for delays caused by external factors such as strikes, weather conditions, or operational failures of the carriers.

6. Exchanges and returns

Exchanges and returns are governed by the Consumer Protection Code .

The customer has up to 7 (seven) calendar days after receiving the product to request a return due to buyer's remorse, provided that the product is unused, in perfect condition and with the original packaging.

For more details, please see our Refund Policy .

7. Intellectual property

All content on this website, including text, images, logos, trademarks, graphics, and design, is the property of Reload and protected by copyright law.

Reproduction, distribution, or use of this content without prior written authorization is prohibited.

8. Limitation of liability

Reload is not responsible for indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

The products must be used in accordance with the instructions and intended purposes indicated.

9. Privacy

The personal information provided by the customer is handled in accordance with our Privacy Policy , available on this website.

10. Changes to the terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time.
The changes will take effect upon their publication on the website.

11. Contact

If you have any questions, please contact us through the channels listed on the Contact page.